Tours Booking Information

Booking Conditions

Between www.chinaholidays.com and every person whose name appears on the Booking Form, the confirmation of booking is subject to the following conditions.

HOW TO BOOK
To phone or email us directly to check the availability. A signed and completed Booking Form (if booked on line, please just fill up the electronic booking form) together with a deposit of 10% of the total value of the tour in order to make a definite booking.

PAYMENT AND BALANCE
Payment should be paid to Beijing China Holidays International Travel Service Ltd. Full balance needs to be received 10 weeks prior to tour departure. In the case of late bookings less than 10 weeks before departure the full cost must be received by us within 7 days of our sending written confirmation and invoice or within a shorter time as we may specify. If you do not pay the full cost within the time specified we reserve the right to treat your booking as a cancellation. In such cases you will forfeit the deposit paid and be liable to cancellation charges. A 2% handling fee applies if payment is made by credit card. Please note that we can no longer take any payments by card (debit and credit) within 10 weeks of departure. Any payments made within 10 weeks need to be paid by cash, bank transfer or Paypal. (UK residents can also pay by cheque or postal order.)

LATE BOOKINGS
In the case of bookings made less than 10 weeks before departure we require 100%of the total cost. The booking is not confirmed and accepted until we send you written confirmation and invoice (by email or by post). If we are unable to confirm, all money paid by you to us will be refunded in full.

TRAVEL INSURANCE
All participants on our tours must have adequate travel insurance. If you have arranged your own insurance, we must have full details.

MINIMUM NUMBERS
All package group tours are subject to a minimum number of passengers. Normally this number is 10 but does vary from tour to tour.

AMENDMENT
BY YOU: Any amendments after your holiday has been confirmed, you will be liable to pay an administration charge of US$40 per person. Notification of required amendments must be in writing and should reach us at least 10 weeks before departure. Any amendments made within 10 weeks before departure are subject to cancellation charges as per the scale below.

BY US: We reserve the right to make alterations to the advertised details of the tour if necessary. You will be informed of any alterations at the earliest opportunity prior to departure. However, if the alteration is forced upon us due to ‘force majeure’ no compensation will be payable. When the full balance has been received, you will be entitled to receive a compensation payment in accordance with the table below.

TIME BEFORE DEPARTURE

AMOUNT

More than 41 days

Nil

31 – 40 days

US$15

15 – 30 days

US$30

0 – 14 days

US$50

However Beijing China Holidays will not be liable to pay compensation if cancellation or alterations to your travel plans has been caused by situations outside our control such as (but not exclusively):- Technical problems with any form of transport caused by us; War or terrorist activity; Changes resulting from rescheduling or cancellations of confirmed flights; Industrial action; Extreme climate conditions; Natural disaster; Outbreak of disease.


IMPOSED CHANGES TO HOLIDAY – COMPENSATION PAYMENTS
There are strict criteria for compensation payments now laid down by the Authorities. Please refer to Air Transport Users Council for full details. However Beijing China Holidays will not be liable to pay compensation if cancellation or alterations to your travel plans has been caused by situations outside our control such as (BUT not exclusively):- Technical problems with any form of transport used by us; War or terrorist activity; Changes resulting from rescheduling or cancellations of confirmed flights; Industrial action; extreme climate conditions; natural disaster; outbreak of disease.

FORCE MAJEURE
We regret we cannot accept liability and no compensation will be payable if the performance or prompt performance of our contractual obligation is prevented or affected by circumstances amounting to ‘force majeure’. Circumstances amounting to ‘force majeure’ include any event which we or the supplier of the services(s) in question could not, even with all due care, foresee or avoid such as war or threat of war, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, terrorist activity, outbreak of disease, delays for safety reasons and all similar circumstances beyond our control. In the event of long flight delays, which result in lost holiday time, no refunds are given by hotels or unused accommodation, as rooms are held for delayed arrivals, not re-let. Similarly airlines do not offer compensation for flight delays. It is in recognition of the above that holiday travel insurance policy offers monetary compensation for flight delays.

CANCELLATION
If you wish to cancel your booking or alterations to the arrangements you may do so subject to the following condition. You must give us written notice of cancellation. Cancellation is effective from the date upon which we receive the notice of cancellation. If we receive the notice of cancellation up to 10 weeks before the departure date you will forfeit your deposit and insurance premium (if applicable). After that date you will additionally be liable for the following cancellation charges based on the time when we receive the notice of cancellation.

WHEN NOTIFICATION RECEIVED

% TOTAL PAYMENT

* 70 – 60 days before

15%

* 59 – 42 days before

30%

* 41 –30 days before

60%

* 29 –14 days before

80%

Less than 14 days before

100%

If however you have requested an ‘Upgrade’ in your class of airline ticket we reserve the right to claim an additional cancellation fee if one is imposed on us by the airlines. In some circumstances airlines seek full payment for heavily booked flights earlier than is ‘normal’ and in this event we will contact clients to seek agreement to require payment for these air tickets to secure the seat.


All tours are reviewed at least four weeks prior to departure date. We will let you know as soon as we can if, though no fault of your own, we are forced to cancel your holiday. You will be offered an alternative holiday/tour or a full refund.

SURCHARGES
All prices shown in the website are in Chinese Yuan (RMB) and American Dollars (USD) unless otherwise stated. Our tours are honestly and fairly priced. Although the itineraries are carefully planned, it is inevitable that some prices may change. We reserve the right to alter the prices quoted in the website as necessary and increase or decrease prices in line with any change in VAT, local taxes, currency fluctuations, fuel surcharges, security charges, or any fees chargeable for the services included in the cost of your holiday. However, we guarantee that the price of your holiday, including any increase or reductions, as confirmed to you at the time of booking and shown on your confirmation invoice, is fully guaranteed and is not subject to any surcharges.

PASSPORT, VISA AND HEALTH REQUIREMENTS
When visiting China, it is the responsibility of the traveler to ensure they have a full passport, valid for at least 6 months and have had all required vaccinations. All non-Chinese require a visa (and Permit, if visiting Tibet). Whilst we can assist in obtaining the required documents, the responsibility remains with the traveler.

COMPLAINTS
If you have a complaint about any element of your holiday, you must inform your local representative immediately. Matters can be most easily sorted out for you on the spot whilst you are in your resort, when your local representative can see and understand the exact nature of any problems you have. In the unlikely event that matters cannot be resolved to your satisfaction in the resort, details of complaint should be notified in writing to us within 14 days of your return from holiday. Please be noted, the customer service center for bookings on www.chinaholidays.com is located in our Beijing office, so, allow some time of delay for response if you are not living in the same time zone.

LAW
The law governing the contract between the Company and the Client is the Law of the People’s Republic of China.