Between www.chinaholidays.com and every person whose name appears on the Booking Form, the confirmation of booking is subject to the following conditions.
HOW TO BOOK
To phone or email us directly to check the availability. A signed and completed Booking Form (if booked on line, please just fill up the electronic booking form) together with a deposit of 10% of the total value of the tour in order to make a definite booking.
PAYMENT AND BALANCE
Payment should be paid to China Holidays Ltd. Full balance needs to be received 10 weeks prior to tour departure. In the case of late bookings less than 10 weeks before departure the full cost must be received by us within 7 days of our sending written confirmation and invoice or within a shorter time as we may specify. If you do not pay the full cost within the time specified we reserve the right to treat your booking as a cancellation. In such cases you will forfeit the deposit paid and be liable to cancellation charges.
In the case of bookings made less than 10 weeks before departure we require 100%of the total cost. The booking is not confirmed and accepted until we send you written confirmation and invoice (by email or by post). If we are unable to confirm, all money paid by you to us will be refunded in full.
All participants on our tours must have adequate travel insurance. If you are a UK resident and take the cover featured in our brochure or from our London office (for details, please see www.chinaholidays.co.uk), the premium must be sent with your deposit. If you are not a UK resident, or you arrange your own insurance, we must have full details.
All package group tours are subject to a minimum number of passengers. Normally this number is 10 but does vary from tour to tour.
BY YOU: Any amendments after your holiday has been confirmed, you will be liable to pay an administration charge of £25 per person. Notification of required amendments must be in writing and should reach us at least 10 weeks before departure. Any amendments made within 10 weeks before departure are subject to cancellation charges as per the scale below.
BY US: We reserve the right to make alterations to the advertised details of the tour if necessary. You will be informed of any alterations at the earliest opportunity prior to departure. However, if the alteration is forced upon us due to ‘force majeure’ no compensation will be payable. When the full balance has been received, you will be entitled to receive a compensation payment in accordance with the table below.
* More than 41 days Nil
* 31 – 40 days £10
* 15 – 30 days £20
* 0 – 14 days £30
IMPOSED CHANGES TO HOLIDAY – COMPENSATION PAYMENTS
There are strict criteria for compensation payments now laid down by the Authorities. Please refer to Air Transport Users Council for full details. However China Holidays Ltd will not be liable to pay compensation if cancellation or alterations to your travel plans has been caused by situations outside our control such as (BUT not exclusively):- Technical problems with any form of transport used by us; War or terrorist activity; Changes resulting from rescheduling or cancellations of confirmed flights; Industrial action; extreme climate conditions; natural disaster; outbreak of disease.
We regret we can not accept liability and no compensation will be payable if the performance or prompt performance of our contractual obligation is prevented or affected by circumstances amounting to ‘force majeure’. Circumstances amounting to ‘force majeure’ include any event which we or the supplier of the services(s) in question could not, even with all due care, foresee or avoid such as war or threat of war, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, terrorist activity, outbreak of disease, delays for safety reasons and all similar circumstances beyond our control. In the event of long flight delays, which result in lost holiday time, no refunds are given by hotels or unused accommodation, as rooms are held for delayed arrivals, not re-let. Similarly airlines do not offer compensation for flight delays. It is in recognition of the above that holiday travel insurance policy offers monetary compensation for flight delays.
If you wish to cancel your booking or alterations to the arrangements you may do so subject to the following condition. You must give us written notice of cancellation. Cancellation is effective from the date upon which we receive the notice of cancellation. If we receive the notice of cancellation up to 10 weeks before the departure date you will forfeit your deposit and insurance premium (if applicable). After that date you will additionally be liable for the following cancellation charges based on the time when we receive the notice of cancellation.
* 29 – 42 days before 10% of total payment
* 15 – 28 days before 40% of total payment
* 8 –14 days before 80% of total payment
* 1 –7 days before 100%
If however you have requested an ‘Upgrade’ in your class of airline ticket we reserve the right to claim an additional cancellation fee if one is imposed on us by the airlines.
All tours are reviewed at least four weeks prior to departure date. We will let you know as soon as we can if, though no fault of your own, we are forced to cancel your holiday. You will be offered an alternative holiday/tour or a full refund.
We guarantee that the price of your holiday will not be subject to surcharges except for government action such as VAT, currency and fuel increases. In these cases we will absorb an amount equal to 2% of the holiday price excluding insurance premiums and amendment charges. Amounts over 2%, you have the right to cancel, we will however require notification within 7 days from the date printed on the surcharge invoice.
PASSPORT, VISA AND HEALTH REQUIREMENTS
When visiting China, it is the responsibility of the traveler to ensure they have a full passport, valid for at least 6 months and have had all required vaccinations. All non-Chinese require a visa (and Permit, if visiting Tibet). Whilst we can assist in obtaining the required documents, the responsibility remains with the traveler.
Tickets and travel documents, unless collected from our office, are normally dispatched by normal Royal Mail services. Should clients require the added speed and security of Data Post or courier delivery this can be arranged and the net cost of this will be added to the final invoice. We accept no responsibility for items lost in normal post.
If you have a complaint about any element of your holiday, you must inform your local representative immediately. Matters can be most easily sorted out for you on the spot whilst you are in your resort, when your local representative can see and understand the exact nature of any problems you have. In the unlikely event that matters cannot be resolved to your satisfaction in the resort, details of complaint should be notified in writing to us within 14 days of your return from holiday. Please be noted, the customer service center for bookings on www.chinaholidays.com is located in our Beijing office, so, allow some time of delay for response if you are not living in the same time zone.
The law governing the contract between the Company and the Client is the Law of England and People’s Republic of China.